Globytes assigns utmost importance to their professional staff and recognizes them as their most valuable asset. Consequently, a well-qualified and experienced team of professionals who possess global expertise in Managed Services is in place, currently meeting the needs of our satisfied clientele.
Globytes is specialized in providing 24 x 7 x 365 coverage of monitoring services and notification of client systems. We have a data center facility in Bangalore, India, with 24-hour high-speed internet connection and powerful UPS/generator backup dedicated for round-the-clock remote administration. Monitoring critical problems will be notified to clients via mobile phone to the escalation list (on-call representatives) provided with monitoring requirement documentation.
All non-critical problems or issues — as identified in the monitoring requirement — depending on the nature, would be fixed, re-run, or have any required troubleshooting done, with the details notified by email to the clients.
Globytes truly recognizes the likelihood of failure with only software-based monitoring, as software will inherently have bugs. We employ competent professionals to closely monitor and catch those failures that the software will miss.
We've invested in high-speed internet connections and PC-based workstations, with a dedicated test server where we deploy and test software-based monitoring scripts. For connectivity to a client's server, Globytes uses a Virtual Private Network via the internet, with the client providing the monitoring software.
We provide system administration and operations support as required by our clients, including Unix and NT administration such as file system maintenance, and database administration such as archive log maintenance. Our primary focus is on Unix and Oracle; where the application is mature and documentation sufficient, we may also provide application support.
The system monitoring industry is full of software-only based solutions. Some of the software-based monitoring companies offer consulting service to help clients set up their systems. However, no companies offer a true combination of software and manual-based monitoring solutions. The number of companies with systems that require 24 x 7 uptime has been growing rapidly throughout the world, and along with that growth has come pressure for these companies to reduce the cost of operations.
Globytes, with our expertise in Managed Services, is ideally positioned to be a true business partner to such organizations and help improve their business profitability.
Ready to hand off round-the-clock monitoring to a real partner?