Based in Stamford, CT, Synapse Group, Inc. is the largest magazine agent in the world. Synapse is a 300-person, $300 million subsidiary of TimeWarner Inc., and one of very few organizations in the USA employing state-of-the-art organization structure, SDLC, and security standards.
Synapse had grown from a startup to a midsize company in a very short time frame. At the same time, it had grown from a standard business-hours organization to a 24x7 operation, complete with e-commerce sites and critical overnight batch processing of data. Synapse needed a fast, cost-effective way to support this growing business.
Synapse tried several different approaches. The first was to let the existing staff handle it alone. Then Synapse tried forming a 24x7 group to share the responsibilities. Both approaches started falling apart, since staff were working more than 8 hours a day plus many on-call shifts — directly driving employee dissatisfaction. Considering the cost and complexity of standing up a 24x7 operation in-house, Synapse started looking for a vendor who could support this activity.
After comprehensive analysis, Synapse tried Globytes, a managed service provider with its main operational presence in India and management presence in the USA. Synapse initially outsourced minimal services, such as monitoring, to Globytes. With extreme satisfaction with the services provided, Synapse awarded more and more services to Globytes — including managing applications, batch processes, and databases. Globytes' competitive pricing structure enabled Synapse to meet its business requirements within budget.
According to Synapse CTO and Vice President Shane O'Neill, Globytes has taken Synapse's 24x7 operations to an unbelievable level. Unlike other vendors providing similar services, Globytes' managed service supports not only the company's online applications, but also its batch processes, Oracle databases, and Unix and NT systems. This has enabled Synapse to cut additional overhead and cost by completely eliminating the need to hire and manage a 24x7 operations team.
Shane O'Neill believes Globytes has been a true partner, and that its operational support has been instrumental in increasing the efficiencies of the whole organization. Globytes enables Synapse staff to now sleep well at night, peacefully, knowing their systems are up and running 24x7.
Globytes has been a true partner. Their operational support has been instrumental in increasing the efficiencies of the whole organization — our staff can now sleep well at night, peacefully, knowing our systems are up and running 24x7.
Want 24×7 operations off your team's plate too?